Refund & Returns Policy

Thank you for shopping with Shoppers Paradise. We want you to be completely satisfied with your purchase. Please read our Refund & Returns Policy below.

Returns
Items can be returned within 7 days of receipt.

To be eligible for a return, items must be:

Unused

In their original packaging

In the same condition as when you received them

Proof of purchase (invoice or order confirmation) is required.

Non-Returnable Items
We do not accept returns for:

Gift cards

Perishable goods

Health and personal care items (if opened)

Sale or clearance items

Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 working days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected].

Shipping Costs
Return shipping costs are the customer’s responsibility unless the item was faulty or incorrectly supplied.

Original shipping fees are non-refundable.

How to Initiate a Return
Please email [email protected] or call 065 394 1831 with your order number and reason for return. We’ll provide instructions on how to proceed.